Job Description

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. 

We use these values to fuel superior results: 

Lock arms 
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good. 

Show hustle 
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. 

Embrace change 
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next. 

Elevate empathy 
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability. 

Never settle 
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. 

We are seeking a Project Delivery Manager with a consulting mindset to join our growing team. In this role, you will be responsible for managing one or more projects to ensure the successful delivery of Horizontal’s client work. You’ll drive delivery excellence by creating and managing a project plan that prioritizes project financials, budget, and quality of work being produced. 

What you’ll do:  

• Delivery Consulting: Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. 

• Project Planning: Create and manage a detailed project plan based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. 

• Budget Management: Proactively manage your project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. Monitor weekly burn and velocity to develop burndown reports against remaining scope. Understand and report on project margin performance. 

• Risk Management: Proactively identify project risks and build mitigation plans in an ongoing RAID log. Escalate as needed to obtain support and solve risks before they become issues. 

• Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant. 

• Scope Management: Fully understand the scope of work being delivered and manage to it consistently. Estimate, create, and deliver change orders as needed when scope deviates. 

• Team Leadership: Lead a team of global cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. 

• Practice Involvement: Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. Proactively identify ways we can improve our processes/methods and work with practice leadership to fill gaps as appropriate. 

Who you are:  

• Digital Consulting Experience 

• Proven track record of leading and delivering digital projects that exceed client expectations and deliver significant business value. 

• Experience in leveraging key technologies like CMS, CRM, CDP, Sitecore, and Salesforce products to drive transformational digital initiatives. 

• Project Management Expertise 

• Proven ability to lead and manage cross-functional projects with a focus on delivering value with quality and speed to meet business objectives within budget. 

• Ability to align project goals with broader business objectives and drive measurable outcomes. 

• Ability to manage global, distributed teams to foster collaboration and overcome challenges. 

• Proven ability to build strong relationships with stakeholders and effectively manage their expectations. 

• Proactive approach to risk management and issue resolution, ensuring project success. 

• Financial acumen to support project budgeting, cost management, and profitability analysis. 

• Proficiency with industry-standard project management tools and methodologies. 

• Analytical and problem-solving skills to identify and address challenges proactively. 

• Team Leadership and Development 

• Ability to build and lead high-performing project teams that consistently deliver exceptional results. 

• Strong leadership skills to motivate and inspire team members to achieve their full potential. 

• Effective conflict resolution skills to maintain a positive and productive team environment. 

• Effective Communication and Presentation 

• Exceptional interpersonal skills to build strong relationships with clients and stakeholders. 

• Clear and concise communication tailored to different audiences, ensuring understanding and alignment. 

• Influence and persuasion skills to drive consensus and gain buy-in from stakeholders. 

• Effective presentation skills to effectively communicate complex ideas and project outcomes to both technical and non-technical audiences. 

What you bring:    

• Minimum of 3 years of experience working with digital programs.

• A minimum of 2 years agency/consultancy experience. 

• Bachelor’s degree preferred. 

• Working knowledge of Agile methodologies (Scrum, Kanban, SAFe, etc.). 

HZTL offers a wide range of competitive benefits to eligible employees including health, dental, vision, life, retirement plans, paid time off, paid holidays, paid time off to volunteer, paid parental leave, flexible work environment, and more.

The pay range for this full-time position is $75,000 to $110,000 per year. Our salary ranges are determined by role, level, and location. The range displayed on the posting reflects the minimum and maximum target salary for the position across all US locations as of the date of this posting. Within the range, actual offered compensation is dependent upon the individual’s work location and additional factors including but not limited to job-related skills, experience, relevant education and training, internal equity among the team, and applicable employment laws. Please note the compensation details in the US role posting reflects base salary only and doesn’t include discretionary performance bonus or other incentives (if applicable).

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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