The Software Delivery Supervisor is a remote, full-time role responsible for overseeing the day-to-day execution of software delivery projects, ensuring projects are completed on time, within scope, and meet the highest quality standards. Acting as a critical link between technical delivery teams and stakeholders, the Supervisor provides technical guidance, manages resource allocation, and drives continuous improvement initiatives. This position is hands-on and supervisory - actively participating in project delivery while also leading a team of delivery consultants.
Project and Resource Management
- Lead and manage the software delivery lifecycle from project initiation through closure.
- Actively participate in cross-functional meetings, including project kickoffs, status reviews, and customer update sessions, to ensure alignment, share progress, and support collaborative decision-making
- Create and maintain project plans, timelines, and manage resource allocations.
- Track and report on project status, adjusting plans as necessary to meet milestones.
Technical Leadership
- Provide hands-on technical guidance to the team during software configuration, testing, and documentation activities.
- Review project deliverables for quality, completeness, and adherence to technical standards.
- Stay current with emerging technologies and software development best practices.
Team Supervision and Development
- Supervise a team of Delivery Consultants, providing mentorship, coaching, and performance feedback.
- Monitor work assignments, utilization rates, and career development of team members.
- Foster a collaborative and accountable team environment.
Communication
- Act as a secondary point of contact for clients and key internal stakeholders during delivery phases.
- Communicate project status, risks, challenges, and solutions.
- Support pre-sales efforts through creation of technical scopes and level-of-effort estimates.
Quality Assurance and Risk Management
- Implement and enforce best practices for configuration, documentation, and software testing.
- Identify project risks early and develop effective mitigation strategies. Ensure all deliverables meet contractual obligations and internal quality standards.
Budget and Cost Control
- Monitor budgets and financial performance.
- Identify opportunities for cost-effective delivery while maintaining high service quality.
Continuous Improvement
- Drive continuous improvement initiatives across project delivery processes, templates, tools, and team collaboration practices.
- Gather feedback from project retrospectives to refine delivery methodologies. Documentation
- Ensure thorough documentation of technical specifications, configuration changes, test plans, user manuals, and project artifacts.
Skills, Qualifications, and Competencies
- Bachelor’s degree in one of the following fields: information systems, engineering, or computer related field or equivalent work related experience.
- Experience working with customized software products or within a custom software development environment.
- Basic knowledge of XML and SQL a plus
- 3+ years of experience in technical software delivery, consulting, or project management, with 1+ year in a leadership/supervisory role.
- Strong understanding of software development methodologies including Agile, Scrum, or Kanban.
- Technical proficiency with C#, Java, Delphi, SQL databases, web and mobile development platforms, and GIS systems (ESRI preferred).
- Strong project management skills, with proficiency in project tracking tools (e.g., Jira, MS Project, Smartsheet).
- Exceptional communication and interpersonal skills to work effectively with both technical teams and non-technical stakeholders.
- Basic knowledge of Oracle or SQL Server
- Strong ability to interact effectively with customers and team members
- Ability to travel as often as necessary to meet the goals and objectives of the position (up to 5 days/month).
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